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We believe that providing a reliable support service is vital to the successful running of any hosting solution. Our professional support team are available 24x7x365 to answer any request you may have and with 'rapid response' times of as low as just 20 minutes, we're certain you'll be more than satisfied.
Please use our fast and reliable email support service by clicking the panel below. Alternatively, for an immediate response, please telephone our support team on +44 (0)870 600 HYVE (4983) or search for answers to common support requests on our web hosting support knowledge base. |
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Click here to send an email direct to our support team. This is our preferred method of support and received priority.
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Response times from:
20 minutes
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send support request |
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| Support Priority Levels & Response Times |
| Selecting the correct Priority Level for your support request is important. The response times below are guaranteed and in most cases, you should receive a response more promptly than the stated time. Choose from the following 3 levels: |
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 | | | Level 3: Important
24 hour response | | General support level. Used for development advice and general support requests, such as configuration or administration of services, applications, database or websites. Priority Level 3 is treated as a high priority issue, and will be resolved within 24 hours. This level should always be used unless you are experiencing a disruption in service or web site. | | Level 2: Urgent
1 hour response | | An extremely urgent issue. This will typically be actioned within 1 hour and must be affecting a live site, application, database or mail solution. (Web sites must be out of the development phase to qualify for Level 2). | | Level 1: Critical
20 minute response | | The highest support priority. Use this level when an issue is deemed CRITICAL. (Eg. site down). An engineer will begin trouble shooting immediately. Requests not qualified for Level 1 will be re-submitted at a lower priority level and the client notified. Please use Level 1 wisely. | |
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One-to-one, personal support