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To place a support request via email, enter your details in the form below. You will receive a response within the time associated with your priority level.
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Selecting the correct priority level |
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Selecting the correct Priority Level for your support request is important. The response times below are quaranteed and in most cases, you should receive a response more promtly than the stated time. Choose from the following 3 levels: |
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 | | | Level 3: Important
24 hour response | | General support level. Used for development advice and general support requests, such as configuration or administration of services, applications, database or websites. Priority Level 3 is treated as a high priority issue, and will be resolved within 24 hours. This level should always be used unless you are experiencing a disruption in service or web site. | | Level 2: Urgent
1 hour response | | An extremely urgent issue. This will typically be actioned within 1 hour and must be affecting a live site, application, database or mail solution. (Web sites must be out of the development phase to qualify for Level 2). | | Level 1: Critical
20 minute response | | The highest support priority. Use this level when an issue is deemed CRITICAL. (Eg. site down). An engineer will begin trouble shooting immediately. Requests not qualified for Level 1 will be re-submitted at a lower priority level and the client notified. Please use Level 1 wisely. | |
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